Email info@usacraft.us or call +1 (954) 716-2577. Include your name and a clear description of the assistance you need.

Select the account icon or sign-in link in the store header. Use the same email address associated with your account. If access fails, contact support without sending your password.

Contact support as soon as possible with the correct non-sensitive details. Changes may not be possible after fulfillment or carrier processing begins.

Never email passwords, full payment-card numbers, security codes, or sensitive identity documents. Support will request only the information reasonably needed to review your question.

When an eligible shipment leaves, the shipping confirmation email contains the carrier and tracking link. You can also check your customer account where available.

The carrier may need time to register its first scan after a label is created. Check again later. Carrier estimates and scan events can change during transit.

Check the delivery area, household members, building staff, and the carrier’s delivery notes. Then contact the carrier and USACRAFT with your non-sensitive order reference.

Return requests for eligible, non-regulated accessories and tools should be submitted within 30 calendar days after confirmed delivery.

Eligible items must be unused, uninstalled, complete, and in resalable condition with original packaging, labels, manuals, and included parts.

No. Contact USACRAFT and wait for written authorization and instructions before returning anything. Unapproved packages may be refused.

Approved refunds are normally issued to the original payment method within 7 business days after the return is accepted. Financial institutions may need additional posting time.

USACRAFT customer support does not replace professional training. Installation, recovery, servicing, transport, storage, and specialized handling should be performed by appropriately qualified adults using official manufacturer guidance.

You may contact support to ask whether manufacturer or compliance documentation is available for professional review.

Do not mail regulated, pressurized, hazardous, opened chemical, or restricted products without written authorization and lawful instructions from a qualified adult representative.