Shipping policy

Shipping Policy

Last updated: August 24, 2026

At USACRAFT, we aim to make delivery clear, reliable, and easy to follow. This Shipping Policy explains order processing, estimated delivery times, tracking, address changes, and how to report shipping problems.

1. Order Processing

Orders are generally prepared within 1–3 business days after payment is successfully authorized.

Processing times do not include Saturdays, Sundays, or federal holidays. Orders placed after business hours begin processing on the following business day.

During holidays, promotions, severe weather, or periods of unusually high demand, processing may take longer. If a significant delay affects your order, we will make reasonable efforts to notify you.

2. Estimated Delivery Times

After processing, estimated delivery within the United States is:

  • Standard shipping: approximately 3–8 business days

  • Expedited shipping: approximately 2–4 business days, when available

These estimates begin after the carrier receives the package. They are not guaranteed delivery dates.

Your available shipping methods, costs, and current estimates will be displayed at checkout.

3. Shipping Charges

Shipping charges are calculated according to factors such as:

  • Delivery destination

  • Package weight and dimensions

  • Selected delivery method

  • Products included in the order

The complete shipping cost will be displayed before you submit payment. If a free-shipping promotion is available, its requirements will be shown on the website or during checkout.

4. Shipping Destinations

We ship to eligible destinations displayed during checkout. Some products may be subject to location, carrier, or address restrictions.

If checkout does not accept your location, contact us at info@usacraft.us before placing an order. We cannot guarantee delivery to every destination.

5. Order Confirmation and Tracking

After placing an order, you should receive an order-confirmation message at the email address provided during checkout.

When the package ships, tracking information will be sent when available. Tracking updates may take 24–48 hours to appear after the shipping label is created.

A shipping confirmation means that the order has been prepared for carrier collection. It does not always mean the carrier has already scanned the package.

6. Accurate Shipping Information

Customers are responsible for entering a complete and accurate delivery address, including:

  • Recipient’s full name

  • Street address and unit or apartment number

  • City, state, and ZIP code

  • Valid email address and telephone number

Please review this information carefully before submitting your order.

If you discover an error, contact us immediately at info@usacraft.us. We will try to update the address, but changes cannot be guaranteed after processing or shipment begins.

7. Address Changes After Shipment

Once a package has been transferred to the carrier, USACRAFT may be unable to redirect it.

Any carrier fees resulting from an address correction, redirection, or reshipment may be the customer’s responsibility when the original address was entered incorrectly.

We do not recommend requesting delivery to a different address directly through an unverified third party.

8. Multiple Packages

Some orders may be shipped in separate packages because products are stored in different facilities or require different packaging.

If this happens:

  • Packages may arrive on different days.

  • Each shipment may receive a separate tracking number.

  • You will not be charged additional shipping fees unless disclosed before purchase.

Please review all tracking information before reporting a missing item.

9. Delivery Delays

Delivery estimates may be affected by circumstances outside our reasonable control, including:

  • Severe weather or natural events

  • Carrier network disruptions

  • Federal holidays

  • Incorrect or incomplete addresses

  • High seasonal shipping volume

  • Transportation interruptions

  • Security or access restrictions at the destination

USACRAFT cannot guarantee carrier delivery schedules, but we will provide reasonable assistance when a shipment is significantly delayed.

10. Packages Marked Delivered

If tracking shows “delivered” but you cannot find the package:

  1. Check around the delivery location, mailbox, entrance, garage, or secure parcel area.

  2. Ask household members, neighbors, front-desk staff, or building management.

  3. Allow up to 24 hours, as some carriers update tracking before final placement.

  4. Contact the carrier using the tracking number.

  5. Email info@usacraft.us if the package is still missing.

Claims should be reported promptly. We may request confirmation of the shipping address, tracking information, and other details needed to assist with a carrier investigation.

11. Lost Packages

A package is not considered lost solely because tracking has temporarily stopped updating.

If the shipment exceeds the expected delivery period and the carrier cannot locate it, contact us. We will review the tracking history and, when appropriate, open a carrier inquiry.

Depending on the investigation and applicable circumstances, the available resolution may include:

  • A replacement shipment

  • Store credit

  • A refund to the original payment method

USACRAFT is not responsible for loss caused by an incorrect customer-provided address, an unauthorized address change, or package theft after confirmed delivery, except where applicable law provides otherwise.

12. Damaged Packages or Missing Items

Inspect your shipment promptly after delivery.

If an item arrives damaged, defective, incomplete, or incorrect, contact us within 48 hours and provide:

  • Your order number

  • A description of the problem

  • Photos of the product

  • Photos of the shipping box and label

  • Photos of any visible packaging damage

Please keep the item and all packaging until we finish reviewing the issue. Do not return a damaged item without receiving instructions from USACRAFT.

13. Refused and Undeliverable Shipments

Packages returned because of refusal, an incomplete address, repeated failed delivery attempts, or failure to collect the shipment may be refunded after they are received and inspected.

Original shipping charges and actual carrier-return costs may be deducted from the refund when the delivery failure was not caused by USACRAFT.

If you request reshipment, additional shipping charges may apply.

14. P.O. Boxes and Restricted Addresses

Delivery to P.O. boxes, military addresses, freight-forwarding services, hotels, shared locations, or remote areas may be limited depending on the product and carrier.

Customers using a freight forwarder assume responsibility for the package after confirmed delivery to the forwarding address, to the extent permitted by law.

15. Cancellation Before Shipment

Contact us as soon as possible if you need to cancel an order.

We will attempt to cancel it before processing is completed. Once the order has shipped, it cannot be canceled and must follow our Return & Refund Policy after delivery.

16. Contact USACRAFT

For shipping questions or help with an order, contact:

USACRAFT
120 Prestwick Grande Dr
Daytona Beach, FL 32124
United States

Email: info@usacraft.us
Phone: +1 954-716-2577