Refund policy

Return & Refund Policy

Last updated: August 24, 2026

At USACRAFT, we want every purchase to meet your expectations. If an item is not right for you, this policy explains how returns, exchanges, and refunds are handled.

1. Return Window

You may request a return within 30 calendar days of receiving your order.

To qualify for a return, the product must be:

Unused, unworn, and in its original condition
Returned with all accessories, manuals, tags, and original packaging
Accompanied by your order number or other proof of purchase
Free from damage, alterations, stains, odors, or signs of installation

We reserve the right to refuse items that do not meet these conditions.

2. Starting a Return

Before sending anything back, contact us at:

Email: info@usacraft.us
Phone: +1 954-716-2577

Please include:

Your full name
Your order number
The item you want to return
A brief explanation of the reason for the return
Photos if the item arrived damaged, defective, or incorrect

If your return is approved, we will provide return instructions and the correct return destination. Do not send products to our business address without prior authorization, as unauthorized returns may not be accepted.

3. Damaged, Defective, or Incorrect Products

Please inspect your order as soon as it arrives. If an item is damaged, defective, incomplete, or different from what you ordered, contact us within 48 hours of delivery.

After reviewing the information and photos provided, we may offer:

A replacement product
Replacement parts
A store credit
A full or partial refund

When the issue is confirmed as our error, USACRAFT will cover the reasonable return-shipping cost.

4. Change-of-Mind Returns

Returns requested because an item is no longer wanted, the wrong size or model was selected, or the customer changed their mind may be accepted within the 30-day return period.

For these returns:

The customer is responsible for return-shipping costs
Original shipping charges are not refundable
We recommend using a trackable and insured shipping service
USACRAFT is not responsible for a return package lost or damaged during transit

No restocking fee will be charged for eligible products returned in their original condition.

5. Items That Cannot Be Returned

Unless they arrived damaged or defective, returns are not accepted for:

Personalized, engraved, customized, or made-to-order products
Clearance or final-sale merchandise
Gift cards or downloadable products
Items damaged through misuse, improper assembly, neglect, or normal wear
Products missing components, packaging, labels, or included accessories
Health, hygiene, or personal-use products after their sealed packaging has been opened
Items returned after the approved return period

Your legal rights concerning defective products are not affected by these exclusions.

6. Exchanges

If you need a different item, model, color, or size, contact us to determine whether an exchange is available.

The quickest option may be to return the original product for a refund and place a new order. Any price difference and additional shipping charges will apply.

7. Refund Review and Processing

Once your return is delivered, please allow up to 5 business days for inspection.

If approved, the refund will be issued to the original payment method. Your bank, card issuer, or payment provider may require an additional 5–10 business days to display the credit.

We will notify you if:

Your refund has been approved
Additional information is required
A deduction applies because the returned product is incomplete or damaged
The return does not qualify under this policy

8. Partial Refunds

A partial refund may be issued when:

An item shows signs of use
Parts, accessories, or original packaging are missing
The product was damaged after delivery
The item’s condition reduces its resale value

Any deduction will be based on the condition of the returned item and communicated during the inspection process.

9. Order Cancellations

To request a cancellation, email us as soon as possible.

We will try to cancel the order before it enters processing or ships. Once an order has been processed or dispatched, it cannot be canceled and must follow the regular return procedure after delivery.

10. Refused and Undeliverable Packages

If a package is refused, abandoned, or returned because the shipping information supplied at checkout was incorrect or incomplete, actual shipping and carrier-return costs may be deducted from the refund.

Please review your delivery information carefully before submitting an order.

11. Delayed or Missing Refunds

If you have received a refund confirmation but do not see the funds:

Check the original payment account again.
Contact your bank or card provider, as processing times vary.
If the refund still does not appear after 10 business days, contact us at info@usacraft.us.

12. Contact USACRAFT

For questions about returns, replacements, or refunds, contact:

USACRAFT
120 Prestwick Grande Dr
Daytona Beach, FL 32124
United States